IT Helpdesk Analyst

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Sydney | Contract or Temp
Job Reference: SD5478
Listed: Thursday 11 October 2018
  • Online Ordering System Implementation Support Analyst , St Leonards location
  • 4-6 Weeks contract, Attractive hourly rate
  • Working holiday Visa holders welcome to apply
Our Client is implementing new Ordering System and looking for Support Analyst to plays a critical role in providing friendly and efficient first level application support to internal end users of the Online Ordering System.  The primary aim of the role is to support new users through the process of getting started with the new system and may also include assisting users with resolution of other issues

Role responsibilities:
  • Monitor a queue of incidents reported by users
  • Call users and assist them with resolution of issues
  • Accurately update system with actions taken
  • Liaise with other members of the team to share issue root causes and resolution action
  • Ability to accurately and consistently resolve user issues
  • Ability to comply with company standards and practices, as well as meet identified KPI targets.
  • Ability to build strong rapport or provide a positive experience to end users or external customers.
  • Ability to work in accordance with company values and behavioural standards.
  • Ability to work as a contributing team member
  • Exceptional customer service skills
  • Able to grasp complex information easily.
  • Able to effectively manage difficult customers.
  • Confident to challenge own capabilities and handle diverse queries.
  • High prioritisation, time management and organisational skills.
  • Ability to understand and apply standards and procedures to daily tasks.
  • Minimum 1 year IT help desk related experience in a corporate environment.
  • 2 years customer service experience within a call centre environment desirable.
  • Proven experience in logging, tracking and escalating calls management experience.
  • Proven experience in troubleshooting, installations and configuration.

For a confidential discussion on this role, please call Shivani quoting ref SD5478.  Ready to apply? Please submit your CV via the links below.

Balance Recruitment is committed to equal opportunity employment.  We celebrate diversity and encourage people from all sections of the community to apply. 
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