Applications Analyst/Production Support Analyst

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Sydney | Permanent / Full Time
Job Reference: ML5507
Listed: Wednesday 07 November 2018
  • Provide production support to mission critical systems
  • CBD based role
  • Great team and company culture
Taking responsibility for analysing and coordinating the resolution of all production issues and incidents, this position with a leading player in the Payments sector will see you settle into a company who really value their staff.  Your role will touch on many areas of the organisation including POS, real-time payment authorisations, clearing, settlement, currency conversion and BI and will see you provide after-hours support on a rostered basis.
  
The role will see you:
  • Provide L2 support, investigation and resolution of all production issues including the implementation of work-arounds 
  • Maintain issue logs and produce detailed incident reports
  • Identification and escalation of software bugs and errors to L3 application support
  • Analyse, administer and promote production change requests 
  • Administer and maintain up-to-date PCI documentation, policies and procedures
  • Using data analytic tools, assist the business by performing data analysis and creating and maintain business information and intelligence reports
You will bring to the role:
  • Previous experience as a Production Support Analyst
  • Knowledge of PL/SQL (or equivalent) and Linux administration
  • Experience working with enterprise wide issues as well as tools such as Jira and Confluence
  • Experience with Business Intelligence Tools
  • Exposure to Java application programming desirable
  • Any exposure to the payments industry strongly preferable
If you would like to apply or know more and can demonstrate proven Production Support experience, then please click on the 'tab' below or call Marilyn Lennon.

Balance Recruitment is committed to equal opportunity employment.  We celebrate diversity and encourage people from all sections of the community to apply for this role.
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