Service Desk Analyst

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Sydney | Contract or Temp
Job Reference: NH5560
Listed: Wednesday 09 January 2019
  • 6 month rolling contract - hourly rate $30/hour including super
  • Join a market leader providing level 1 support
  • Flexible working hours available
Service Desk Analyst

Are you looking for a collaborative environment and looking for a role where you can deliver exceptional customer service? Reporting to the Service Delivery Manager in a busy service delivery team, this role will see you provide level 1 support across phone and email. 

This role will see you:

  • Provide level 1 support in a busy service desk
  • Join a well performing team with the opportunity to learn and develop new skills
  • Work with end users to log tickets and provide support across O365, AD and ad-hoc queries
  • Add value to projects across hardware refresh and recycle
When applying, we would expect that:
  • You will have at least 12 months experience in a similar level 1 role providing support to busy environments 
  • You will have exceptional communication skills and enjoy engaging with people over phone and email
  • You have ITIL knowledge and understand where service desk teams add value to an organisation
  • You are motivated to learn, you are keen to build on your experience towards level 2 support
More About the Team and the Organisation

You will join a market leader in its field and an organisation well known throughout Australia. The service desk team is currently a team of 6 – these two roles will join the team to provide support across a number of hardware refresh and recycle projects. You will have the opportunity to grow your knowledge and learn from others on the team as you see tickets to resolution.

For a confidential chat, please call Nicole on 90918203 quoting ref #5560. Ready to apply? Please submit your CV via the links below. 

Balance Recruitment is committed to equal opportunity employment.  We celebrate diversity and encourage people from all sections of the community to apply.
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