Warehousing Support Analyst

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Sydney | Permanent / Full Time
Job Reference: ML6644A
Listed: Wednesday 13 March 2019
  • Great Manager
  • Lots of variety
  • Fast Paced
Based in Sydney's Western Suburbs, close to public transport, this Australian company has been an innovator in it's field for more than 20 years. Their combination of IT, mechanical engineering and electronic engineering to improve productivity and efficiency has made them a leader in their field and has won them a legion of loyal customers.

They have a vacancy in their support team for a Warehousing Support Analyst. The role will focus on taking calls from a range of clients, eg managers, foreman and tradesman with issues relating to their systems. When any component fails, the whole system stops working and they need to call someone – and that’s you - you'll only take a handful of calls a day but they're very complex to resolve.

The role will see you:
  • Provide 1st level support for their system and all of its installed components.
  • Provide a timely response to support issues (including breakdowns) logged by customers to the helpdesk.
  • Ensure constant communication and updates are provided to the customer of the status of the issue reported.
  • Troubleshoot reported issues, and source appropriate resources for assistance or technician for site attendance
  • Escalation of unresolved support issues 
  • Take part in providing after hours support based on rotating roster.
Your highly tuned troubleshooting and customer service skills honed from a couple of years in technical or customer service oriented role will help isolate the fault. 

You will bring to the role an outstanding phone manner and great customer service skill. Experience in using a call logging system will be appreciated.

If you would like to apply or know more, then please click on the 'tab' below, quoting ML6644A or call Marilyn Lennon
 
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